Shipping:

Most orders ship within 2-3 days from our Western Washington warehouse. Items are shipped with freight charges assessed by weight and size. These charges will be calculated at checkout.

Returns:

Our goal is your complete satisfaction. If you're not happy with any product purchased from 4PetsDirect, simply return it for replacement or refund within 30 days.

Need to return an item to us? Please contact Customer Service at info@4petsdirect.com for a Return Authorization Number. You will be asked to place this number on the outside of your return carton to speed up the processing of your return and any credits you may have. Shipping fees are not refundable, unless, of course you are returning defective merchandise or merchandise we shipped in error. Please note that we can only refund shipping costs for UPS ground service or Parcel Post. Please do not ship merchandise back by other methods.

All returned merchandise must be packed to avoid damaging in transit and needs to include all original packaging and paperwork in order to receive a refund, credit or replacement item.

Defective Merchandise

Please keep all owner's manuals and warranties you receive with your merchandise. In the unlikely event an item becomes defective, refer to the warranty information you received for proper handling procedures.